Privacy Policy
CARABALLO CARES ADVANCED PRACTICE SERVICES LLC DBA Viva Care Solutions
At Privacy Policy
CARABALLO CARES ADVANCED PRACTICE SERVICES LLC DBA Viva Care Solutions, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our spa.
1. Information We Collect
We collect personal information from users when they interact with our website, book services, complete forms, or communicate with us.
The types of personal data we may collect include:
Contact Information
• Full name
• Email address
• Phone number
• Mailing address
Appointment and Service Information
• Appointment booking details
• Service requests
• Customer inquiries or messages submitted through website forms
Technical and Usage Information
When you visit our website, certain information may be automatically collected, including:
• IP address
• Browser type
• Device type
• Operating system
• Pages viewed on our website
• Date and time of website visits
• Referring website or source
This information helps us operate our website, improve our services, and understand how users interact with our site.
Non-sharing Clause:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
2. Cookie and Tracking Technologies
Our website uses cookies, pixels, and similar tracking technologies to improve website functionality, analyze visitor behavior, and support marketing efforts.
Cookies are small data files stored on your device when you visit a website.
We may use cookies and tracking technologies to collect information such as:
• IP address
• Browser type
• Device type
• Pages visited
• Time spent on pages
• Website navigation patterns
These technologies help us:
• Understand how visitors use our website
• Improve website performance and user experience
• Measure marketing and advertising effectiveness
We may also use third party services such as analytics providers or advertising platforms that use cookies, pixels, or similar technologies to collect website usage data.
You may disable cookies through your browser settings at any time. Disabling cookies may impact certain website features.
3. How We Use Your Information
We use the information we collect for the following purposes:
To schedule and manage appointments
To deliver services and customer support
To send appointment confirmations and reminders
To respond to inquiries or service requests
To improve our website and services
To comply with legal or regulatory obligations
We may also use information to communicate updates, promotions, or relevant service information where consent has been provided.
4. Mobile Information and SMS Consent
By providing your phone number and opting in through our website forms, booking pages, or other sign up methods, you consent to receive SMS messages from Privacy Policy
CARABALLO CARES ADVANCED PRACTICE SERVICES LLC DBA Viva Care Solutions.
These messages may include:
Appointment confirmations
Appointment reminders
Service notifications
Account updates
Occasional promotional messages related to our services
Message frequency may vary depending on your interaction with our services. Standard message and data rates may apply according to your mobile carrier.
You may opt out of SMS communications at any time by replying STOP to any message you receive. After sending STOP, you will receive a confirmation message and will no longer receive SMS communications.
For assistance, reply HELP or contact us using the information below.
Mobile opt in data and consent will not be shared with third parties or affiliates for marketing or promotional purposes.
SMS Consent Disclosure
SMS consent is not shared with third parties or affiliates for marketing purposes.
This wording is something Twilio specifically looks for.
5. Sharing of Information
We do not sell or rent your personal information.
We may share limited information with trusted third party providers that help us operate our business, such as:
Appointment scheduling platforms
Payment processors
Marketing and communication services
These service providers are required to protect your information and use it only for services provided to us.
We may also disclose information when required by law or to protect our legal rights.
6. Data Security and Handling
We take reasonable administrative, technical, and physical security measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include:
• Secure data storage systems
• Restricted access to personal information
• Password protected systems and software
• Monitoring of systems for potential security vulnerabilities
Only authorized personnel who require access to perform their job responsibilities are permitted to access personal information.
While we take appropriate steps to safeguard personal information, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Withdraw consent to marketing communications
To exercise these rights, please contact us using the information below.
8. Third Party Links
Our website may contain links to third party websites. We are not responsible for the privacy practices or content of those websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
10. Contact Information
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Privacy Policy
CARABALLO CARES ADVANCED PRACTICE SERVICES LLC DBA Viva Care Solutions